Delivery & Shipping Policy

DELIVERY POLICY
  • All deliveries are only within Malaysia. Street names and POS code must be correct and accurate.
  • NO P.O. Box or International addresses.
  • If the packaging seal is opened or damaged, DO NOT accept the parcel.
  • If you are not at home to receive your purchased order, Please contact the carrier service (courier service) within a stipulated timeframe for next deliveries or pick up.
  • If the order is not collected within the stipulated time, the order may be disposed and there shall not be any refund for the amount purchased for that order.
  • We only use standard packaging materials for all orders.
  • We deliver each order to one delivery address within Malaysia.

DELIVERY CHARGES
  • A standard shipping & handling fee of RM15.00 (Ringgit Malaysia fifteen) for every transaction for local delivery unless otherwise stated. *(the fee is subject to change by the management without prior notice).
  • STRICTLY NO REFUND for shipping & handling charges.
  • All orders are dispatched and delivered by the designated carrier from Monday to Friday, excluding weekends and public holidays.

DELIVERY LEAD TIME
  • Order confirmation and closing time is before 12 pm from Monday to Friday (except public holidays and considered the next business working day where applicable).
  • Confirmed orders will be processed within the next four (4) business working days, excluding Saturday, Sunday & public holidays
  • Delivery lead time for Orders to arrive (after processing and packing) is as follows :-
    • Peninsular Malaysia : 7 - 8business working days.*
    • Sabah & Sarawak : 8 - 10 business working days.*
    *subject to courier service’s changes.

SALES, PROMOTIONS & FESTIVES PERIODS
  • During peak online sales & promotional periods, orders and deliveries may take longer time.
  • For festive seasons, please place your order 20 (twenty) days in advance in addition to the regular lead time required.


CANCELLATION PROCESS

If a customer contacts us with respect to Product, we may issue refunds as a service to customer in accordance with our usual business practices. For each refund that we issue, you will grant us a credit in an amount equal to your portion of the Sales Revenue for the applicable Transactions, on your behalf, determine and calculate the amount of all refunds and adjustments (including any taxes or other charges) or other amounts to be paid by customers. All payments to customers in connection with your Transactions will be routed through Amazing Senior. Amazing Senior will provide the refund payments to the applicable customer (which may be in the same payment form originally used to purchase Product). Amazing Senior may deduct all amounts refunded from the Sales Revenue prior to transmission to you or otherwise seek reimbursement from you for all refunds.


REFUND PROCESS

If a customer contacts us with respect to Product, we may issue refunds as a service to customer in accordance with our usual business practices. For each refund that we issue, you will grant us a credit in an amount equal to your portion of the Sales Revenue for the applicable Transactions, on your behalf, determine and calculate the amount of all refunds and adjustments (including any taxes or other charges) or other amounts to be paid by customers. All payments to customers in connection with your Transactions will be routed through Amazing Senior. Amazing Senior will provide the refund payments to the applicable customer (which may be in the same payment form originally used to purchase Product). Amazing Senior may deduct all amounts refunded from the Sales Revenue prior to transmission to you or otherwise seek reimbursement from you for all refunds.

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